Service Advisor | Customer Care & Vehicle Health Quotes

Hawk Hiring LTD; Tunbridge Wells; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Staff vehicle discounts

Uniform provided

Free on-site parking

Job summary

Hawk Hiring LTD is seeking a Customer Service Advisor / Service Writer for a premier, family-run automotive group in Kent. You will manage service bookings, explain vehicle health checks, prepare repair quotes, and ensure a positive 5-star experience for every driver.

Based in Tunbridge Wells, this on-site role offers a basic salary of £30,000–£32,000 plus a bonus structure, 28 days holiday, pension, staff vehicle discounts, uniform provided and free secure on-site parking.

Qualifications

• Previous experience as a Service Advisor, Service Writer, or Automotive Customer Service Specialist.
• Strong communication skills with an approachable, customer-first mindset.
• Confidence using workshop management DMS software and computer systems.
• Full UK driving licence.

Responsibilities

• Customer check-ins and service bookings management.
• Generating repair estimates and liaising with workshop technicians.
• Upselling vehicle health check recommendations.
• Delivering end-to-end customer satisfaction.

Skills

Communication skills

Customer-first mindset

DMS software

Driving licence

Tools

Workshop management DMS

Job description

Hawk Hiring LTD is seeking a Customer Service Advisor / Service Writer for a premier, family-run automotive group in Kent. You will manage service bookings, explain vehicle health checks, prepare repair quotes, and ensure a positive 5-star experience for every driver.

Based in Tunbridge Wells, this on-site role offers a basic salary of £30,000–£32,000 plus a bonus structure, 28 days holiday, pension, staff vehicle discounts, uniform provided and free secure on-site parking.