Dynamic Service Advisor – Auto Care & Workshop Booking

YEOMANS LTD; Worthing; On-site; GBP 22,000 - 28,000; Full time

Job summary

Yeomans Honda Worthing is seeking a proactive Service Advisor to join our busy service department. You will handle inbound and outbound calls, convert enquiries into workshop bookings, and greet customers warmly throughout the day.

You will book vehicles into the technical workshop and liaise with the workshop team to keep customers updated on progress and promised collection times. We value customer-first service, professional communication, and a willingness to learn as manufacturer-led

Responsibilities

• Making and receiving calls, converting contacts into workshop bookings
• Meeting and greeting customers in a friendly and courteous manner
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to track progress and ensure timely pickup
• Providing exceptional customer service, including arranging onward travel and updating customers during their vehicle's service
• Maintaining product knowledge through manufacturer-led training
• Adopting a professional approach to selling repairs required
• Maintaining housekeeping and orderly administration of work and up-selling related products

Job description

Yeomans Honda Worthing is seeking a proactive Service Advisor to join our busy service department. You will handle inbound and outbound calls, convert enquiries into workshop bookings, and greet customers warmly throughout the day.

You will book vehicles into the technical workshop and liaise with the workshop team to keep customers updated on progress and promised collection times. We value customer-first service, professional communication, and a willingness to learn as manufacturer-led