Service & Aftersales Advisor – Commercial Vehicles

Hawk Hiring LTD; Sittingbourne; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Competitive holiday allowance

Company pension scheme

Exclusive employee discounts on new &

used vehicles for you and your family

Discount on vehicle servicing/parts

Free secure on-site parking

Job summary

Hawk Hiring LTD seeks an experienced Service Advisor/Aftersales Consultant to join our busy workshop team in Sittingbourne. You will be the key link between customers and technicians—receiving vehicles, diagnosing service/repair requirements, and delivering timely updates with world-class customer support.

The role requires proven service-advisor experience, strong communication skills, and an ability to upsell while prioritising the customer’s needs. A Full UK Driving Licence is essential.

Qualifications

• Proven experience as a Service Advisor/Aftersales Executive in the motor industry.
• Strong communication and interpersonal skills to build trust with customers.
• Confidence in subtle upselling of service plans and maintenance products.
• Excellent organisational skills and computer literacy (Kerridge/Drive/Pinnacle experience advantageous).
• Full UK Driving Licence.

Responsibilities

• Receive vehicles and diagnose service/repair requirements.
• Provide thorough updates to customers and liaise with workshop technicians.
• Upsell maintenance products/accessories where appropriate without compromising customer interests.
• Maintain long-term relationships with customers.

Skills

Service advisor experience

Communication skills

Upselling ability

Organisational skills

Driving licence

Tools

Kerridge

Drive

Pinnacle

Job description

Hawk Hiring LTD seeks an experienced Service Advisor/Aftersales Consultant to join our busy workshop team in Sittingbourne. You will be the key link between customers and technicians—receiving vehicles, diagnosing service/repair requirements, and delivering timely updates with world-class customer support.

The role requires proven service-advisor experience, strong communication skills, and an ability to upsell while prioritising the customer’s needs. A Full UK Driving Licence is essential.