Automotive Service Advisor — Accredited Training & Growth

Hawk Hiring; Ashford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Full accredited training program

Clear career progression routes

Structured team support

Comprehensive company benefits

Job summary

Hawk Hiring is seeking a Service Advisor for our automotive client at their Ashford showrooms. You will deliver top-tier customer care, coordinate servicing, and support the sales and service teams in a fast-paced, dual-brand environment.

This role includes full accredited training, structured career progression, and a comprehensive benefits package. The hours are 8:00am–6:00pm Monday to Friday, with Saturdays 8:00am–1:00pm on a rota.

Qualifications

• Full UK Driving License required.

Responsibilities

• Liaise with customers regarding servicing, communicate updates while vehicles are on-site, process servicing payments.
• Log customer appointments, reservations and MOTs into the database, build customer records, and complete detailed job cards.
• Manage allocation of courtesy cars, resolve customer complaints quickly and coordinate with Sales to promote vehicle opportunities.

Job description

Hawk Hiring is seeking a Service Advisor for our automotive client at their Ashford showrooms. You will deliver top-tier customer care, coordinate servicing, and support the sales and service teams in a fast-paced, dual-brand environment.

This role includes full accredited training, structured career progression, and a comprehensive benefits package. The hours are 8:00am–6:00pm Monday to Friday, with Saturdays 8:00am–1:00pm on a rota.