Prestige Service Advisor in Worthing | Training & Growth

Hawk Hiring; Eastbourne; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

VAG Group training

Accredited status

Competitive commission scheme

Career progression opportunities

Generous holiday allowance

Employee benefits

Job summary

Hawk Hiring is seeking a Service Advisor for a prestige automotive brand in Worthing. You will engage with customers, manage repairs, appointments and payments, and support showroom operations.

The role offers a salary of £30,000–£32,000 with OTE up to £36,000, Monday to Friday 8:00–18:00 and Saturday mornings on a 1-in-3 rotation, plus full manufacturer training and career progression. Join a forward-thinking team focused on exceptional customer service.

Responsibilities

• Liaise directly with customers regarding ongoing repairs, outstanding work, and Service Plan follow-ups.
• Log all appointments, reservations, and MOTs accurately into the central database while building customer records.
• Maintain clear, continuous communication with customers while their vehicle is in the workshop, ensuring excellent service and handling payments smoothly.
• Complete accurate job cards, control the booking and allocation of courtesy cars, and resolve any complaints quickly and effectively.
• Collaborate with the Sales Department to promote new/used vehicle sales and support overall business goals.

Job description

Hawk Hiring is seeking a Service Advisor for a prestige automotive brand in Worthing. You will engage with customers, manage repairs, appointments and payments, and support showroom operations.

The role offers a salary of £30,000–£32,000 with OTE up to £36,000, Monday to Friday 8:00–18:00 and Saturday mornings on a 1-in-3 rotation, plus full manufacturer training and career progression. Join a forward-thinking team focused on exceptional customer service.