Automotive Service Advisor: Customer Care & Career Growth

Auto Skills UK; Bristol; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Generous holiday

Birthday holiday

Pension scheme

Life assurance

Employee Assistance Programme

Manufacturer-led training

Car benefit scheme

Discounts

Long-term career development

Zusammenfassung

Auto Skills UK in Bristol is seeking a Service Advisor/Aftersales Advisor to be the main contact for customers through the service and repair journey. You will handle service enquiries, qualify needs, and coordinate workshop loading and handovers to deliver a smooth, professional experience.

Join an established automotive dealership offering manufacturer-led training, career development, a generous benefits package, and a long-term career path in a customer-focused role that values exceptional

Qualifikationen

• Experience in a Service Advisor or automotive customer service role.
• Strong communication and organisational skills.
• Ability to manage multiple customers and priorities in a busy environment.

Aufgaben

• Managing service telephone and walk-in enquiries
• Understanding and qualifying customer service requirements
• Establishing and agreeing the work to be carried out with customers
• Managing workshop capacity and loading vehicles onto the workshop system
• Coordinating vehicle handovers and associated administration
• Keeping customers informed throughout the service and repair process
• Explaining completed work and ensuring customers understand the work carried out
• Obtaining appropriate customer authorisation for additional work
• Liaising with management to resolve customer concerns or dissatisfaction
• Maintaining excellent product and service knowledge
• Following dealership processes, standards and safe working practices
• Delivering a consistently high level of customer service

Kenntnisse

Customer service

Communication

Organisation

Jobbeschreibung

Auto Skills UK in Bristol is seeking a Service Advisor/Aftersales Advisor to be the main contact for customers through the service and repair journey. You will handle service enquiries, qualify needs, and coordinate workshop loading and handovers to deliver a smooth, professional experience.

Join an established automotive dealership offering manufacturer-led training, career development, a generous benefits package, and a long-term career path in a customer-focused role that values exceptional