Automotive Luxury Brand Evaluator - London & South East (Mission-Based)

CXG; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading luxury customer experience firm is seeking a Luxury Automotive Experience Evaluator in Greater London. In this freelance, project-based role, you will have the opportunity to provide feedback on premium automotive showrooms, utilize your passion for cars, and influence industry standards. You must have a keen understanding of the automotive sector and excellent observation skills to assess the customer journey in luxury environments. Flexible hours are available.

Qualifications

• Must be 18 years of age or older.
• Own a car and has a driving license.
• Keen observation skills for discreetly noting shopping experiences.

Responsibilities

• Select missions aligned with your interests and profile.
• Interact with product experts and evaluate service quality.
• Assess ambiance and total customer journey.
• Submit observations through structured questionnaires.

Skills

Understanding of the automobile industry

Passionate about automobiles

Ability to provide unbiased feedback

Good interpersonal skills

Job description

Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.

Become a Luxury Automotive Experience Evaluator

As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.

Why This Opportunity Is Ideal for Automotive Enthusiasts

• Exclusive access: Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
• Engage with performance craftsmanship: Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
• Use your experience to influence the industry: Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.

What You’ll Do

• Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
• Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
• Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
• Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.

About CXG

CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.

Join us on CXG Live, our platform where you can access exclusive missions, complete certifications, and submit your insights.

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Own a car and has a driving license.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.

• This is a freelance, project-based position
• Flexible working hours