Customer-Focused Auto Service Advisor

Mon Motors Limited; West of England; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Mon Motors Limited is seeking a Service Advisor to be the main point of contact for customers during their vehicle's time on site and to ensure an outstanding service experience from start to finish.

You will manage customer interactions, coordinate workshop scheduling, and maintain high service standards with strong organisation and attention to detail. Previous customer-facing experience, ideally in automotive, is preferred.

Qualifications

• Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
• Experience in a customer-focused role — ideally within the automotive industry.
• A genuine passion for delivering exceptional customer service.
• Strong organisational skills and attention to detail.

Responsibilities

• Be the main point of contact for customers throughout their vehicle's time on site.
• Coordinate workshop scheduling and liaise with technicians to ensure timely service.

Skills

Administration

Communication

Interpersonal skills

Workshop scheduling

Customer service

Job description

Mon Motors Limited is seeking a Service Advisor to be the main point of contact for customers during their vehicle's time on site and to ensure an outstanding service experience from start to finish.

You will manage customer interactions, coordinate workshop scheduling, and maintain high service standards with strong organisation and attention to detail. Previous customer-facing experience, ideally in automotive, is preferred.