Motorcycle Service Advisor | Customer Experience Lead

The Solution Automotive Limited; Abingdon; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

30 days annual leave

Contributory pension scheme

Free eyecare vouchers

Life assurance - 3x base salary

Employee Assistance Programme

Staff discounts on parts, servicing

Cycle to Work Scheme

Brand-specific training

Career progression opportunities

Ongoing coaching and training

Job summary

The Solution Automotive Limited is seeking a confident Service Advisor to deliver exceptional customer service throughout the service and repair process for motorcycles. You will be the key link between customers and the workshop, ensuring clear communication and high standards of service.

You will welcome customers, manage bookings, provide updates, liaise with technicians, prepare estimates and invoices, handle payments, and promote aftersales. A full UK driving licence is essential.

Qualifications

• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and administration skills
• Ability to manage multiple priorities in a busy environment
• Professional and customer-focused approach
• Experience working towards targets
• Strong attention to detail
• Ability to work effectively as part of a team
• Genuine interest in motorcycles
• A full UK driving licence

Responsibilities

• Welcoming customers and managing service and repair requirements
• Booking vehicles into the workshop and managing appointments
• Providing customers with clear updates throughout the repair process
• Liaising with technicians and the workshop team
• Preparing and providing accurate estimates and invoices
• Processing customer payments
• Handling walk-in customers and enquiries
• Promoting aftersales opportunities where appropriate
• Supporting sale of clothing, merchandise and accessories
• Ensuring parts requirements are met and stock levels maintained
• Checking deliveries and storing parts correctly
• Pre-picking parts for workshop jobs to ensure a smooth workflow
• Exceeding customer expectations

Skills

Customer service experience

Communication skills

Organisational skills

Multi-tasking

Professional and customer-focused

Targets experience

Attention to detail

Teamwork

Interest in motorcycles

UK driving licence

Job description

The Solution Automotive Limited is seeking a confident Service Advisor to deliver exceptional customer service throughout the service and repair process for motorcycles. You will be the key link between customers and the workshop, ensuring clear communication and high standards of service.

You will welcome customers, manage bookings, provide updates, liaise with technicians, prepare estimates and invoices, handle payments, and promote aftersales. A full UK driving licence is essential.