Automotive Aftersales Advisor – Customer Champion

Hawk Hiring LTD; Gravesend; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

30 days holiday including bank hols

Company pension scheme

Life assurance benefit

Employee discounts on MOTs, servicing,

£1,000 refer-a-friend scheme

Job summary

Gravesend Ford dealership is seeking a Customer Service Advisor / Aftersales Advisor to join our busy workshop team in Gravesend. You will act as the key link between customers and the workshop, updating clients on vehicle status, booking vehicles in, upselling aftersales products, and ensuring all administration and GDPR guidelines are met.

We offer full-time permanent hours, 30 days holiday including bank holidays, company pension scheme, life assurance benefit, employee discounts on MOTs,

Qualifications

• Excellent organisational, communication, and administrative skills.
• Great attention to detail and a passion for delivering exceptional customer service.
• Proficiency using computer software systems.
• Full UK driving licence.

Responsibilities

• Serve as the primary link between customers and workshop, updating vehicle status.
• Book vehicles in and manage aftersales bookings.
• Upsell aftersales products and ensure GDPR-compliant administration.
• Provide excellent customer service and support to clients.

Skills

Organisational skills

Communication skills

Administrative skills

Attention to detail

Computer literacy

Full UK driving licence

Job description

Gravesend Ford dealership is seeking a Customer Service Advisor / Aftersales Advisor to join our busy workshop team in Gravesend. You will act as the key link between customers and the workshop, updating clients on vehicle status, booking vehicles in, upselling aftersales products, and ensuring all administration and GDPR guidelines are met.

We offer full-time permanent hours, 30 days holiday including bank holidays, company pension scheme, life assurance benefit, employee discounts on MOTs,