Customer Service Advisor

Trust Ford; Lisburn; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

33 days annual leave

Performance-related bonus

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work

Perks at Work

Job summary

Trust Ford in Lisburn is seeking a Customer Service Advisor to join a friendly local team. You will work to deadlines and handle sensitive information while delivering excellent customer service. A strong people focus and enthusiasm to contribute to the team and customers are essential.

The role offers a structured training programme, a competitive salary and a range of benefits designed to reward performance and loyalty.

Qualifications

• Experience in dealership or automotive service environment is preferred.
• Strong customer service and communication skills.
• Ability to work to deadlines and handle confidential information.

Responsibilities

• Provide high quality customer service and professional advice at the dealership.
• Handle sensitive and confidential information with discretion.
• Contribute to a positive team environment and meet deadlines.

Skills

Customer service experience

Teamwork

Communication skills

Deadline-driven

Confidential information handling

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Do you have dealership experience?
• Do you have customer service experience?
• Do you have experience working in a team?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career,

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website