Aftersales Advisor - Coventry Ford

Allen Motor Group; Coventry; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

30 days holiday incl. bank holidays

MOT/services/parts discounts

Life assurance

Refer a friend scheme

Full training and support

Job summary

Allen Motor Group is seeking an Aftersales Advisor for our Ford dealership in Coventry. You will use your customer service experience to keep clients informed about their vehicle servicing and answer questions.

You’ll update records, book workshops, and work to achieve targets by upselling services while complying with GDPR. No prior automotive experience is required; training is provided and progression opportunities exist within Allen Motor Group.

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Update customers on their vehicle and potential work.
• Ensure all information is accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve targets by upselling products.
• Adhere to GDPR guidelines.

Skills

Organisational skills

Administrative skills

UK driving licence

Attention to detail

Customer service experience

Tools

Computer software systems

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.