Aftersales Advisor - Swindon Ford

Allen Motor Group; Swindon; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

30 days holiday incl. bank holidays

MOT/service/parts discounts

Life assurance benefit

£1,000 refer a friend scheme

Full training and support

Job summary

Allen Motor Group, at our Ford dealership in Swindon, is hiring an Aftersales Advisor. You will keep customers informed, book vehicles into the workshop, and upsell services to help achieve targets while ensuring GDPR compliance. No prior experience required, just strong customer service and admin skills.

The role is full-time, permanent with a 46.33 hour week, Monday to Friday and one in three Saturdays. Basic salary of £31,000 with an on-target earnings of £35,000, reporting to the Aftersales

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work.
• Booking vehicles into the workshop.
• Ensuring all recorded information is accurate and stored correctly.
• Achieving set performance targets by upselling products.
• Ensuring adherence to GDPR guidelines.

Skills

Customer service

Organisational skills

Full UK driving licence

Attention to detail

Computer literacy

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Swindon. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

This position is offered on a Full-time permanent basis, 46.33 hour working week, Monday – Friday & 1 in 3 Saturday’s, £31,000 basic salary and an OTE of £35,000 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.