Aftersales Advisor: Customer Care & Growth (30 Days Holiday)

Allen Motor Group; Swindon; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

30 days holiday incl. bank holidays

MOT/service/parts discounts

Life assurance benefit

£1,000 refer a friend scheme

Full training and support

Job summary

Allen Motor Group, at our Ford dealership in Swindon, is hiring an Aftersales Advisor. You will keep customers informed, book vehicles into the workshop, and upsell services to help achieve targets while ensuring GDPR compliance. No prior experience required, just strong customer service and admin skills.

The role is full-time, permanent with a 46.33 hour week, Monday to Friday and one in three Saturdays. Basic salary of £31,000 with an on-target earnings of £35,000, reporting to the Aftersales

Qualifications

• Excellent organisational and administrative skills.
• A full UK driving licence.
• Great attention to detail.
• A background in customer service would be highly advantageous.
• Experience using computer software systems.

Responsibilities

• Updating customers on their vehicle and any potential work.
• Booking vehicles into the workshop.
• Ensuring all recorded information is accurate and stored correctly.
• Achieving set performance targets by upselling products.
• Ensuring adherence to GDPR guidelines.

Skills

Customer service

Organisational skills

Full UK driving licence

Attention to detail

Computer literacy

Job description

Allen Motor Group, at our Ford dealership in Swindon, is hiring an Aftersales Advisor. You will keep customers informed, book vehicles into the workshop, and upsell services to help achieve targets while ensuring GDPR compliance. No prior experience required, just strong customer service and admin skills.

The role is full-time, permanent with a 46.33 hour week, Monday to Friday and one in three Saturdays. Basic salary of £31,000 with an on-target earnings of £35,000, reporting to the Aftersales