Automation-First Support Lead for Resilient Platforms

Phoenix Group Holdings; Telford; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A leading financial services company is seeking a Support Lead to manage L1/L2 support for business-critical platforms. The role involves leading a small team, driving operational resilience, and implementing automation to enhance operational efficiency. Candidates should have strong skills in Python, SQL, and experience in asset management. Benefits include a salary up to £85,000, a generous bonus structure, and flexible working options. Join a firm committed to delivering exceptional financial services.

Benefits

Private medical cover

38 days annual leave

Excellent pension

12× salary life assurance

Career breaks

Income protection

3× volunteering days

Qualifications

• Manage a small team of L1/L2 engineers for responsive support.
• Proficient in Python and SQL for automation.
• Experience in asset or investment management.

Responsibilities

• Lead L1/L2 support for asset management platforms.
• Own incident triage and resolution.
• Conduct root cause analysis and preventive actions.
• Mentor support engineers and promote automation.

Skills

L1/L2 support experience

Python proficiency

SQL proficiency

AWS experience

Snowflake experience

Problem-solving skills

Stakeholder engagement

Knowledge of best practices

Compliance knowledge

Experience leading teams

Education

Degree in Computer Science, Engineering or equivalent

Tools

CloudWatch

Grafana

Splunk

Job description

A leading financial services company is seeking a Support Lead to manage L1/L2 support for business-critical platforms. The role involves leading a small team, driving operational resilience, and implementing automation to enhance operational efficiency. Candidates should have strong skills in Python, SQL, and experience in asset management. Benefits include a salary up to £85,000, a generous bonus structure, and flexible working options. Join a firm committed to delivering exceptional financial services.