Auto Service Experience Specialist

White Horse Employment Ltd.; Trowbridge; On-site; GBP 21,000 - 26,000; Full time

Job summary

White Horse Employment Ltd. is seeking a Service Advisor in Trowbridge to deliver an outstanding customer experience across service and repairs. You will gather customer requirements, liaise with the workshop, and keep customers informed on progress while maintaining high service standards.

The role emphasises strong communication, multitasking, and a proactive approach to upselling services, with a professional appearance and customer-first mindset.

Qualifications

• Excellent writing and spoken communication skills.
• Strong multitasking and problem-solving abilities.
• Excellent customer service and relationship-building skills.
• Experience in the automotive industry is desirable.
• Professional appearance and communication with customers.

Responsibilities

• Ensure customer requirements are fully understood and communicated to the wider team.
• Assist customers with service and repairs, update on progress and handle queries/complaints.
• Record vehicle details and service history accurately and keep up to date.
• Work with the team to optimise workshop capacity.
• Provide thorough aftersales service and upsell where appropriate.
• Promote products and services to customers.

Skills

Communication

Multitasking

Problem solving

Customer service

Relationship building

Job description

White Horse Employment Ltd. is seeking a Service Advisor in Trowbridge to deliver an outstanding customer experience across service and repairs. You will gather customer requirements, liaise with the workshop, and keep customers informed on progress while maintaining high service standards.

The role emphasises strong communication, multitasking, and a proactive approach to upselling services, with a professional appearance and customer-first mindset.