Service Advisor

Perfect Placement UK Ltd; Durrington; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

20 days annual leave plus bank hols

Pension scheme

Ongoing technical training

Staff discounts

Family-run business since 2003

Job summary

Perfect Placement represents a reputable family-run automotive business in the South Wiltshire region for the Vehicle Service Advisor role. You will be the front desk liaison, delivering outstanding customer service and ensuring clear communication between customers and the workshop team.

The position offers a 42.5-hour week, Monday to Friday, with shifts from 8:00am-5:30pm or 8:30am-6:00pm, a salary of £30,000–£35,000, and benefits including pension and ongoing technical training.

Qualifications

• Recent or current experience as a Vehicle Service Advisor or in a similar role within the automotive industry.
• Strong organisational skills and IT literacy.
• Excellent communication skills to deliver outstanding customer service.
• Reside within a reasonable commuting distance of South Wiltshire (e.g., Andover, Salisbury, Marlborough, Devizes)
• Ability to maintain a professional and proactive approach in a busy environment.

Responsibilities

• Meet and greet customers at the Service Department front desk
• Coordinate with the workshop team to monitor work in progress and communicate updates to customers
• Schedule vehicle services, maintenance, and repairs
• Source and supply parts required by the workshop team
• Upsell additional services and products where appropriate
• Maintain a high standard of customer service through effective communication and organisation
• Keep accurate records of vehicle service history and customer interactions

Skills

Customer service

Organisational skills

IT literacy

Communication skills

Job description

We are recruiting on behalf of a reputable, family-run automotive business located in the South Wiltshire region for the position of Vehicle Service Advisor. This is an excellent opportunity for an experienced Service Advisor seeking a stable, long-term career within a respected independent service centre. The successful Service Advisor will play a crucial role at the front desk, providing exceptional customer service and ensuring efficient communication between customers and the workshop team.

Benefits

• Competitive salary between £30,000 and £35,000 per annum, negotiable based on experience
• 20 days annual leave plus bank holidays
• Workplace pension scheme
• Access to ongoing technical training and professional development
• Opportunity to work with a well-established, family-run business operating since 2003
• 42.5-hour week, Monday to Friday, with shifts either 8:00am-5:30pm or 8:30am-6:00pm
• Staff purchase discounts

Duties

• Meet and greet customers at the Service Department front desk
• Coordinate with the workshop team to monitor work in progress and communicate updates to customers
• Schedule vehicle services, maintenance, and repairs
• Source and supply parts required by the workshop team
• Upsell additional services and products where appropriate
• Maintain a high standard of customer service through effective communication and organisation
• Keep accurate records of vehicle service history and customer interactions

Requirements

• Recent or current experience as a Vehicle Service Advisor or in a similar role within the automotive industry
• Strong organisational skills and IT literacy
• Excellent communication skills to deliver outstanding customer service
• Reside within a reasonable commuting distance of South Wiltshire (e.g., Andover, Salisbury, Marlborough, Devizes)
• Ability to maintain a professional and proactive approach in a busy environment

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Durrington and Wiltshire, today to discover more about this fantastic Service Advisor opportunity.