Service Advisor

White Horse Employment Ltd.; Trowbridge; On-site; GBP 21,000 - 26,000; Full time

Job summary

White Horse Employment Ltd. is seeking a Service Advisor in Trowbridge to deliver an outstanding customer experience across service and repairs. You will gather customer requirements, liaise with the workshop, and keep customers informed on progress while maintaining high service standards.

The role emphasises strong communication, multitasking, and a proactive approach to upselling services, with a professional appearance and customer-first mindset.

Qualifications

• Excellent writing and spoken communication skills.
• Strong multitasking and problem-solving abilities.
• Excellent customer service and relationship-building skills.
• Experience in the automotive industry is desirable.
• Professional appearance and communication with customers.

Responsibilities

• Ensure customer requirements are fully understood and communicated to the wider team.
• Assist customers with service and repairs, update on progress and handle queries/complaints.
• Record vehicle details and service history accurately and keep up to date.
• Work with the team to optimise workshop capacity.
• Provide thorough aftersales service and upsell where appropriate.
• Promote products and services to customers.

Skills

Communication

Multitasking

Problem solving

Customer service

Relationship building

Job description

White Horse Employment are pleased to be supporting an automotive group with their search for a new Service Advisor in Trowbridge.

This position will be responsible for ensuring all customers have an excellent experience, assisting with all requirements for service and vehicle repairs.

Key Responsibilities:

• Ensure customer requirements are fully understood and communicated to the wider team.
• Assisting customers with all service and vehicle repairs, updating on the progress of works, handling any queries and complaints, and ensuring a high standard of customer satisfaction.
• Recording vehicle details and service history information accurately, ensuring this is kept up to date.
• Working with the wider team to ensure optimum utilisation of workshop capacity.
• Providing an excellent and thorough aftersales service.
• Ensuring customer awareness of all products and services available, selling additional products and repairs where possible.

About You:

• Previous experience as a service advisor or in a similar customer service position required.
• Excellent communication skills both written and in person.
• Strong multitasking and problem solving skills.
• Experience within the automotive industry desirable.
• Excellent customer service and relationship building skills.
• Professional appearance.