Auto Service Advisor - Dealership, Customer Experience Lead

KPI People Ltd; Northampton; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Great Benefits Package

Job summary

KPI People Ltd is assisting a busy franchised main dealership in Northampton to recruit an experienced Service Advisor to join their Aftersales team. You will greet customers, explain work to be carried out, and liaise with Workshop, Parts and Drivers to ensure smooth service.

Essential: 2 years motor trade Service Advisor experience and a Full UK Driving Licence. Desirable Kerridge or Pinnacle experience. Basic salary £30,000-£32,000 DOE; On Target Earnings £37,000; Great Benefits Package.

Qualifications

• 2 years motor trade Service Advisor experience.
• Full UK Driving Licence required.
• Desirable Kerridge or Pinnacle experience.

Responsibilities

• Meet and greet customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Skills

Motor Trade Service Advisor experience

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

KPI People Ltd is assisting a busy franchised main dealership in Northampton to recruit an experienced Service Advisor to join their Aftersales team. You will greet customers, explain work to be carried out, and liaise with Workshop, Parts and Drivers to ensure smooth service.

Essential: 2 years motor trade Service Advisor experience and a Full UK Driving Licence. Desirable Kerridge or Pinnacle experience. Basic salary £30,000-£32,000 DOE; On Target Earnings £37,000; Great Benefits Package.