Audiology Administrative Assistant

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent NHS Foundation Trust in Manchester is seeking enthusiastic candidates for their Audiology Department. The successful applicant will manage patient bookings, ensuring timely treatment in accordance with Trust policies. Key responsibilities include maximizing clinic capacities and utilizing the HIVE electronic patient record system. This role emphasizes the importance of customer service in front-of-house operations. The application deadline is February 2, 2026.

Responsibilities

• Ensure patients are seen/treated in a timely manner.
• Manage all clinics to maximum capacity.
• Outcome and action all clinic activity promptly.
• Use the electronic patient record system HIVE.
• Contribute to the smooth running of front‑of‑house service.

Job description

Overview

We are eager to recruit highly motivated, enthusiastic candidates to join our large, diverse Audiology Department. The successful candidate will work as part of a committed team delivering a high‑quality booking and scheduling service within the Division Head and Neck.

Key Responsibilities

• Ensure patients are seen/treated in a timely manner in accordance with the Trust Access Policy and waiting‑list principles.
• Manage all clinics to maximum capacity, escalating shortfalls in line with agreed SOPs.
• Outcome and action all clinic activity promptly to prevent unnecessary open registrations.
• Use the electronic patient record system HIVE to review the patient task list and proactively manage patient pathways in line with national targets.
• Contribute to the provision and smooth running of front‑of‑house/reception service, ensuring customer‑service needs are met; staff supervision may be required.

Application Process

To find out more about the key responsibilities and the specific skills and experience you’ll need, review the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. The Candidate Essentials Guide, sitting alongside these documents, provides details about the Trust, benefits and essential information before you apply.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating diversity, and eliminating unlawful discrimination. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you require special assistance with your application, email [e-mail].

We’re looking forward to hearing from you!

This advert closes on Monday 2 Feb 2026