Audio Visual Technician

Harrods Careers; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store seeks an Audio Visual Technician to manage AV systems and provide support across multiple sites. The role requires hands-on AV experience, excellent communication skills, and the ability to troubleshoot faults effectively. Candidates should have experience with Dante networks, and a passion for technology is essential. The position offers a friendly work environment and career growth opportunities.

Benefits

Support for career growth

Friendly work environment

Qualifications

• Hands-on experience with AV systems, including signage screens and audio processing.
• Excellent verbal and written communication skills for engaging with internal stakeholders.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Manage the daily operation of AV systems on-site.
• Troubleshoot and resolve AV faults proactively.
• Coordinate with various parties for AV fixes.

Skills

AV experience

Communication skills

Troubleshooting

Time management

Microsoft Office

Tools

Dante networks

Audio processing software

Job description

Audio Visual Technician. Harrods is seeking a skilled and service-driven Audio Visual Engineer to support the delivery and maintenance of AV systems across our Knightsbridge and Hammersmith sites.

Working within the Information Technology team, you’ll ensure the smooth operation of digital signage, meeting room technologies, and background music systems, while providing high-level support for events and day-to-day AV needs.

This role is shift based, 5 days a week in Knightsbridge with on call over the weekend done on a rota basis.

About the Role

As the Audio Visual Technician, you will be responsible for the day to day operation of the audio visual systems on-site. Your primary focus will be on making sure the businesses needs are met, by attending to service tickets, setting up and operating meetings and events. Out of hours works will be required on a shift basis with possibilities for monitoring from home.

• Take ownership and responsibility for the management and tracking of critical spares onsite
• Proactively troubleshoot and remediate AV faults using established diagnostic techniques, repair or replace items as required
• Communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to complete AV fixes and provide regular updates on tickets and reports
• Configure video wall processors, setup signage players and modify audio solutions

About You

This role demands technical expertise, proactive fault resolution, and a commitment to delivering exceptional service.

The ideal candidate will have previous hands on AV experience (Sinage screens, Audio Processing, Sinage CMS) as well great communication skills both written and verbal as you will be speaking to internal, stakeholders and senior level staff members in the business.

It is important that you have experience with Dante networks and designing Audio.

You will also have the following;

• Ability to work under pressure
• Excellent Time management
• Basic Microsoft skills (word, excel, outlook)
• Passion for technology
• Confident and can articulate yourself well.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Digital Signage (Terry Peters)