Audio Visual Service Engineer

Unified Support; Willenhall; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading audio-visual service provider is seeking an Audio Visual Service Engineer based in the Midlands. The successful candidate will provide field-based service and support, responsible for diagnosing and repairing AV equipment. Candidates should have at least 4 years of experience in audio-visual installation and tech support, effective communication skills, and a clean driving license. A monthly car allowance of £350 is provided, with a maximum salary of £45k, flexible based on experience.

Benefits

Monthly car allowance

Qualifications

• 4 years audio-visual experience, ideally in installation or tech support.
• Clean driving license and compliance with The Health and Safety at Work Act.
• Good numeracy and organizational skills.

Responsibilities

• Provide midlands field-based audio-visual service and support.
• Responsible for fault finding and repair of AV equipment.
• Communicating with customers and adhering to site procedures.

Skills

Audio-visual experience

Effective communication skills

Ability to terminate cables

Good time keeping

Networking knowledge

Education

AVIXA CTS

Tools

QSC

Biamp

Cisco

Crestron

Job description

Audio Visual Service Engineer

To provide midlands field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Midlands. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.

Knowledge & Key Skills

• Onsite Work 80%
• Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure, and Poly sound structure)
• Projection and Display Devices (Maintenance)
• Custom Control Systems (AMX / Crestron / Extron / SY)
• Audio and Video Conferencing (Cisco / Lifesize / Polycom / Zoom / Microsoft Teams)
• Microsoft Hub
• Digital Signage Systems (Scala / OneLAN / Brightsign)
• Video Wall Display Systems (Datapath / Dexon)
• IPTV (Exterity / Tripleplay)
• Live Event Work (VC / Presentation / Broadcast)
• Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
• Site cleanliness
• Communicating with customers and site contacts
• Adherence to site rules, procedures, and H&S
• Adhoc On-site Tech cover - annual leave, sickness
• Remote 20%
• Completing post-job and PM reports
• Providing phone / email tech support
• Product research and development for client requirements
• Continue with PDP and applicable training
• IMS and Quality Policy awareness and development

Essential

• 4 years audio-visual experience - installation / onsite / tech support
• Ability to terminate cables (particularly Cat5 / 6, RS232 and Audio TRS)
• Knowledge of Audio room acoustic optimisation within various environments
• Effective communication skills at all levels, especially client-facing
• Good numeracy and written skills
• Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
• Quick response to service desk tickets
• Able to work individually and as part of a team
• Good time keeping and dressed according to the job in hand
• Fully compliant with The Health and Safety at Work Act 1974
• Clean driving licence and a current passport holder
• AVIXA CTS

Desirable

• Crestron P101
• Extron School of AV
• Cisco CCIP

Microsoft Teams core skills

Networking knowledge; not limited to, but including identifying issues regarding Dante / AES67 in respect to QoS / PTP / IGMP

Audio Visual Service Engineer

Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.