Telephone Operator

Marriott Hotels Resorts; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in London seeks a full-time At Your Service Agent Telephone Operator to join their luxurious team. Responsibilities include processing guest requests via various communication channels, providing information on hotel amenities, and assisting guests with room service. Ideal candidates should possess strong customer relation skills and have previous experience in a 5-star hotel environment. Embrace a career with an award-winning brand and enjoy flexible financial benefits and career growth opportunities.

Benefits

Competitive salary package

28 days holiday including bank holidays

Season ticket loans

Discounted room rates

50% discount in Lanes of London

Complimentary dry cleaning

Qualifications

• Previous experience working within a 5* hotel or similar environment preferred.

Responsibilities

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
• Provide information to guests about room features, property amenities, and local areas of interest.

Skills

Strong customer and associate relation skills

Ability to learn processes and procedures quickly

Good problem-solving and interpersonal skills

Strong communication skills (verbal, listening, writing)

Strong organizational skills

Education

High school diploma/G.E.D. equivalent

Good command of the English language

Job description

At Your Service Agent Telephone Operator Full Time Park Lane

LONDON, United Kingdom

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Job Description

LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for an At Your Service Agent Telephone Operator Full Time to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work

JOB SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Experience:

• Previous experience working within a 5* hotel or similar environment preferred

Skills and Knowledge:

• Strong customer and associate relation skills
• Ability to learn processes and procedures quickly
• Good problem-solving and interpersonal skills
• Strong communication skills (verbal, listening, writing)
• Strong organizational skills

Education or Certification:

• High school diploma/G.E.D. equivalent
• Good command of the English language essential

WHAT WE CAN OFFER YOU

Proudly ranked among the Top 5 Hotels in London in the Condé Nast Readers’ Choice Awards 2025

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

FINANCIAL WELLNESS

• Competitive salary package
• 28 days holiday including bank holidays increasing to a maximum of 35 days
• Accommodation Service Charge upon successful completion of probation
• Season ticket loans
• Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
• 50% discount in Lanes of London
• Recommend a friend scheme
• Complimentary dry cleaning - we do like to make an impression!
• Competitive car lease schemes
• Access to major high street discounts so you can treat your friends and family

CAREER GROWTH AND PROFESSIONAL ADVANCEMENT

• World-class international career opportunities within Marriott hotels tailored to your specific needs
• Professional learning and development opportunities - because a fulfilling career is so much rewarding
• Tuition aid
• Unlock access to world-class trainers and elevate your potential
• Exclusive access to the world’s leading management minds

HEALTH, WELLBEING AND SOCIAL IMPACT

• Complimentary meals on duty
• Cycle to work scheme
• Community activities like canal cleaning, volunteering at farms, plogging and much more
• Plant a tree

RECOGNITION AND THE SOCIAL SCENE

• Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Recognising personal milestones – new baby, wedding, birthdays and anniversaries

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose,belong to an amazing global team, andbecome the best version of you.

Job Info

• Job Identification 26206617
• Job Category Rooms & Guest Services Operations
• Posting Date 01/02/2026, 10:36 AM
• Apply Before 01/20/2026, 10:36 AM
• Job Schedule Full time
• Locations 140 Park Lane, London, England, W1K 7AA, GB