Associate Patient Service Specialist

PowerToFly; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Shrewsbury seeks an Associate Patient Service Specialist to deliver excellent customer service in a call center environment. You will manage scheduling, collaborate with the care team, and handle patient inquiries. The ideal candidate has a High School Diploma and at least 1 year of experience in a fast-paced setting. A comprehensive benefits package is offered, and the role may involve a full-time schedule from Monday to Friday, 7:45am to 5pm EST.

Benefits

Paid Time Off

Medical Plan options

Education Reimbursement

Employee Discounts

Qualifications

• 1+ years of experience working in a high-paced environment, including customer service, call center, or healthcare.
• Bilingual English/Spanish is preferred.
• Ability to work full-time Monday to Friday, 7:45am - 5pm EST.

Responsibilities

• Handle outgoing phone calls within a patient clinic.
• Manage patient scheduling and administrative support.
• Collaborate with medical providers and resolve patient inquiries.
• Verify insurance and obtain prior authorizations.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Excel

EPIC/electronic medical record systems

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Reliant Medical Group (Primary Care for Adult Medicine) has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Service Specialist to join our team. Associate Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Location:378 Maple Ave Shrewsbury, MA

Hours:Monday through Friday, between the hours of 7:45am - 5pm EST. Schedule will be determined upon hire.

Primary Responsibilities:

• Primarily call center environment in a patient clinic team-based setting
• Handling outgoing phone calls
• Message management in EMR (electronic management record) system
• Providing direct administrative support to the practice and within a care team
• Scheduling appointments
• Organizing and completing patient forms and letters
• Updating patient information
• Insurance verification
• Obtaining prior authorizations for exams/testing
• Collaboration with medical providers, nurses, medical assistants and ancillary staff
• Problem solving patient issues/requests
• Providing coverage for check-in/check-out patients

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience working in a high-paced environment (can include customer service, call center and/or healthcare experience)
• Ability to work a full-time schedule Monday through Friday, between the hours of 7:45am - 5pm EST. Schedule will be determined upon hire

Preferred Qualifications:

• 1+ years of experience working in a healthcare setting (i.e. Urgent Care, Specialty)
• Experience with EPIC/electronic medical record systems
• Strong communication and customer service skills both in person and via phone
• Self-starter with effective multitasking skills in a fast-paced environment
• Working knowledge of general office procedures
• Basic level of knowledge with Microsoft applications (i.e. Excel, Word, Teams)
• Bilingual English/Spanish

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.