Associate HR Advisor

RTX; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading aerospace defense firm in the United Kingdom is seeking an Associate HR Advisor to join their People Services team. This role focuses on providing HR support, managing queries, and ensuring data accuracy while delivering excellent customer service. Ideal candidates will have strong communication skills and experience in HR or customer service environments. The position offers a hybrid work model, with three days remote and two days on-site in Solihull. Join a team that values innovation and employee engagement.

Qualifications

• Highly customer-oriented with great service delivery to diverse employees.
• Experience in a fast-paced customer service or HR Shared Service Centre.
• Ability to multi-task, prioritize, and maintain confidentiality.

Responsibilities

• Provide HR query support and coach managers on HR processes.
• Administer caseload using ServiceNow and manage customer expectations.
• Prepare employee correspondence, update files, and maintain data accuracy.

Skills

Data Analytics

Employee Relations

Succession Planning

Human Resources Management

Conflict Management

HRIS

Workday

Education

CIPD level 3 or equivalent

Tools

ServiceNow

HRIT systems

Job description

Company Overview

With a global workforce of 180,000 employees Raytheon Technologies is a leader in technologically advanced and intelligent solutions for the global aerospace defence industry. Raytheon Technologies has the capabilities comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving market. Raytheon Technologies comprises 3 key businesses; Collins Aerospace Pratt & Whitney and Raytheon with the UK being predominantly Collins Aerospace.

Collins Aerospace specialises in producing aerostructures avionics interiors mechanical systems mission systems and power and control systems that serve customers across the commercial regional business aviation and military sectors.

Role Overview

We are looking for an Associate HR Advisor to join our People Services team. As part of the Enterprise Services business People Services operates as a HR Shared Service providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all 21 sites across the UK business totalling around 6500 employees. The team is split into 3 tiers Tier 0 being our online self-service portal; Tier 1 handling queries providing advice and guidance and general HR administration; and Tier 2 providing more specialised services for the most complex cases. As well as enabling us to provide an efficient and effective HR service this structure also provides a wealth of career development opportunities. This role is situated in Tier 1 reporting to the Offers and Onboarding Value Stream Lead. The role is highly customer-focused fast paced varied and relies on effective collaboration with others.

Location

Fore 1 Fore Business Park Huskisson Way Stratford Road Solihull B90 4SS

Work Location

Hybrid 3 days remote and 2 days per week in the Shirley UK office.

What you will do:

• Provide advanced HR query support to a wide variety of employee types, coach and guide Managers, transact HR changes and undertake HR administration duties all while delivering excellent customer service throughout.
• Utilising our CRM system ServiceNow to proactively administer your own caseload, manage customer expectations and adhere to SLAs.
• Undertake a range of HR administration duties including production of employee correspondence, preparation of employment contracts, data audits and updating employee files ensuring that high levels of data accuracy are maintained throughout.
• Utilise HRIT systems such as Workday to transact HR changes, troubleshoot process issues and coach managers to effectively navigate systems.
• Provide high quality customer service while managing cases from diverse employee groups across a wide variety of channels (email, phone and online portal).
• Follow established HR processes, knowledge, policies, company guidelines and regulations to resolve simple customer queries.
• Be an active and supportive member of the team sharing experiences and ideas with colleagues to continually improve our services.
• Provide peer to peer coaching.
• Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimization activities.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Act as an advocate for People Services within the business and encourage adoption.

Qualifications / Experience we prefer:

• Attitude is key to this role so you will need to be highly-customer orientated and able to deliver great customer service to a wide range of employees from shop floor to executive.
• You must be comfortable working in a fast-paced customer service environment operating to agreed targets and SLAs.
• Ability to multi-task and proactively prioritise work to meet competing demands.
• Be proactive professional and maintain high levels of confidentiality.
• Prior experience working within a HR Shared Service Centre and/or a Customer Service Contact Centre environment preferred.
• Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on Zoom.
• Ability to work independently and enjoy working under pressure.
• Good attention to detail and accuracy.
• Logical thinker who can solve problems quickly.
• Team player who can support and encourage others.
• Strong IT skills including Workday and ServiceNow experience.
• CIPD level 3 (or equivalent) qualified (desirable).

Key Skills

Data Analytics, Employee Relations, Succession Planning, Human Resources Management, Dayforce, Conflict Management, Ceridian, Benefits Administration, HRIS, Peoplesoft, Human Resources, Workday

Employment Type: Full-Time

Experience: years

Vacancy: 1

Required Experience: IC

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.