Associate Director, Ee Operations Lead

British Heart Foundation; Nottingham; Hybrid; GBP 49,000 - 52,000; Full time

Job summary

A leading health charity is seeking a Case Study Operations Manager to manage a reliable pipeline of patient stories for campaigns and fundraising. This role involves leading a team, modernising workflows, and ensuring compliance with health-literacy principles. Candidates should have experience in content management systems and excellent communication skills. The position offers a hybrid work environment, with competitive salary and benefits.

Benefits

Benefits package

Flexible working hours

Qualifications

• Experience managing data or content systems like CRM or DAM platforms.
• Experience introducing workflow and project-management tools.
• Ability to work within guidelines and attention to detail.

Responsibilities

• Ensure BHF has a reliable pipeline of patient stories.
• Lead and develop a service delivery team for patient communications.
• Modernise the Heart Stories Library and reduce bottlenecks.

Skills

Data management

Workflow management

Team leadership

Health literacy principles

Patient communications

Education

Degree in health communications or related field

Tools

Jira

Trello

Asana

Job description

Overview

As our Case Study Operations Manager, you will ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy. In this role, you will pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward‑facing teams. The role combines clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign‑off, and deliver a better experience for both patients and internal customers.

About You & Responsibilities

Bring experience managing data or content systems (such as CRM or DAM platforms) and experience introducing or managing workflow and project‑management tools like Jira, Trello, or Asana to streamline operations. Lead and develop a team in a dynamic service‑delivery context, guiding others to achieve high standards in patient communications.

We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. Be confident with medical and clinical terminology and demonstrate a strong grasp of health‑literacy principles.

• Experience in patient liaison, clinical communications, or regulated content environments.
• Attention to detail and ability to work within guidelines.
• Understanding of data protection, patient consent, and GDPR compliance within a patient‑communications setting.

If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.

Working Arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Additional Information

Closing date: 04 Jan 2026 | Location: Hybrid – London office & home | Vacancy type: Permanent | Salary: £49,000 – £52,000 p/a + benefits | Hours per week: 35