Associate, Client Operations II

BNY Mellon; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global financial services company in Manchester seeks a Client Processing Associate II. The ideal candidate will leverage strong problem-solving skills and excellent communication abilities to deliver tailored service to a specialized client base. A Bachelor's degree is preferred, and proficiency in MS Office, including Teams, Outlook, Excel, and PowerPoint, is essential. This role offers an opportunity to contribute to process improvements and team objectives in a dynamic environment.

Qualifications

• Bachelor's degree or equivalent education/experience preferred.
• Ability to thrive under tight deadlines.
• Confident in communication using phone and Teams.

Responsibilities

• Analyze information with problem-solving skills.
• Deliver high-quality service to clients.
• Recommend process improvements for team goals.

Skills

Intermediate problem-solving skills

Good communication skills

MS Office proficiency

Ability to work under pressure

Experience with digital tools

Education

Bachelor’s degree or equivalent

Tools

MS Teams

MS Outlook

MS Excel

MS PowerPoint

Job description

CLIENT PROCESSING Associate II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Processing Associate II to join our Conventional Trust Platform. This role is located in Manchester, UK.

Responsibilities

In this role, you’ll make an impact in the following ways:

• Apply intermediate problem‑solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high‑quality service to a specialized client base.
• Leverage a good understanding of broader BNY services and offerings.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May be required to provide guidance and reviewing work of team members.
• Contribute to the achievement of team objectives.

Qualifications

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good Communication Skills, confident using phone and MS teams.
• Confident using MS Office e.g., Outlook, Excel, PowerPoint.
• Experience in using Digital Tools.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.