Assistive Technology Business Manager

CRA Group Limited; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A service provider in Assistive Technology seeks an experienced Business Manager to oversee the daily operations of their team. The role involves managing staff, conducting performance analysis, and ensuring high-quality service delivery. A strong background in management and customer service, particularly in Assistive Technology, is essential, along with a relevant educational background. This position requires effective communication skills and the ability to address performance concerns and service quality.

Qualifications

• Experience in managing teams and training staff.
• Familiarity with Assistive Technology/Telecare Services.
• Knowledge of government approaches to dementia and telehealth.

Responsibilities

• Oversee daily operations of the Assistive Technology Team.
• Conduct statistical analysis and ensure service performance meets targets.
• Manage training sessions for staff on equipment usage.
• Perform regular service user reviews.

Skills

Management experience

Customer service in Assistive Technology

Statistical analysis

Time management

Education

Education in a related field

Job description

• The Assistive Technology Business Manager is tasked with overseeing the daily operations of the Assistive Technology Team. This includes managing all aspects of the team's work, such as out-of-hours duties, and directly supervising 4 Team Leaders and the Technology Coordinator. This role is crucial for ensuring the effective delivery of services and maintaining high standards of performance and customer satisfaction., Build strong working relationships with colleagues, Adult Social Care, service referrers, and health practitioners to ensure full involvement in service delivery.
• Conduct statistical analysis of the service to ensure performance meets targets and stakeholders remain satisfied.
• Ensure all staff are trained and familiar with equipment, organizing training sessions for installation and maintenance.
• Perform regular service user reviews and collaborate with health and social care colleagues to monitor contact attempts and access issues.
• Address any team behavior negatively impacting service capacity or quality.
• Support the Out of Hours telephone service, ensuring performance targets are met.
• Manage a secure key holding system for service users, ensuring keys are recorded and audited.
• Maintain good time management and organization to fulfill all responsibilities.
  Management experience and a commitment to high-quality customer service in an Assistive Technology/Telecare environment.
• Extensive knowledge of control room functions and roles.
• Practical knowledge and experience with Assistive Technology/Telecare Services Association accreditation.
• Experience in business process reengineering and policy development.
• Education in a related field is essential.
• Up-to-date knowledge of government approaches to dementia and Assistive Technology/Telecare/Telehealth.
• Working hours: 35 hours per week.
• Enhanced DBS Disclosure required.
• Full clean driving license required.