Assistant Store Manager (Clincl)

Boots Opticians; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optical retailer in Horsham seeks an Assistant Manager to lead the team and enhance the customer journey. You will manage operations and engage in clinical activities while mentoring staff. Candidates should be GOC registered with a solid background in customer service and team leadership. This role offers training opportunities to grow your career, alongside a competitive benefits package including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to free counselling and support

Qualifications

• GOC registration is mandatory.
• Experience in customer-facing roles is required.
• Strong leadership skills with coaching experience.

Responsibilities

• Lead and inspire the team to enhance customer journey.
• Oversee store operations and clinical activities.
• Manage team performance and development.

Skills

Customer service

Team leadership

Desire to learn

Education

GOC Registered

Job description

Job Description

About the role

As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better.

Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre‑screening, dispensing, accuracy checks and much more.

You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management.

We will support you in completing our industry‑leading ‘Step into Optics’ training programme along with a leadership training programme, as we are committed to helping you develop and carve out a career at Boots Opticians.

What you’ll need to have

• GOC Registered
• Experience working in a customer‑facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

Why Boots Opticians?

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next?

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will arrange an interview with the hiring manager.

Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.