Assistant Store Manager

Big Yellow Self Storage; Twickenham; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading storage solutions provider in Twickenham is seeking an enthusiastic Assistant Store Manager to help drive store performance and lead a dedicated team. You will be responsible for motivating your staff, maintaining high standards of customer service, and managing operations in the Store Manager's absence. Excellent benefits include competitive pay, team bonuses, and generous holiday entitlement. If you thrive in a dynamic environment and are committed to team success, we want to hear from you.

Benefits

Competitive salary

Quarterly team bonuses

Birthday off

28 days holiday

Training and development

Pension scheme

Social events

Family-friendly policies

Free parking

Gym discounts

Volunteer day off

EAP support

Qualifications

• Experience in a retail or managerial role is preferred.
• Capability to drive team performance and deliver exceptional service.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the team and manage store performance.
• Ensure high standards of customer service.
• Oversee store operations in the absence of the Store Manager.
• Manage the financial contribution and sales control.

Skills

Leadership

Customer service

Team management

Sales awareness

Commercial awareness

Job description

Role : Assistant Store Manager / Location : Twickenham / Salary : £30,418 per annum (OTE £33,459) plus benefits / Hours of work : 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What We Give Back To You

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include :

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

What you`ll be doing

Responsibilities

As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be :

• Leading from the front and work shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure there is a strong pipeline of talent
• Support in creating a working environment where people are happy to come into work
• Ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service
• Maintain commercial awareness of competitors to improve team and store performance
• Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
• Encourage a positive and flexible approach to daily management of the store / team

Find out more about a Store Role