Assistant Store Manager

Charles Tyrwhitt; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A retail fashion brand in Oxford is looking for an Assistant Store Manager to influence sales, ensure excellent customer service, and lead a team. The ideal candidate will have previous retail management experience, strong coaching skills, and a proactive approach. Responsibilities include maximizing sales targets, managing customer appointments, and supporting operational metrics. This role offers a collaborative atmosphere and opportunities for professional development.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Fun fund for team activities

Professional development through Tyrwhitt Academy

Qualifications

• Previous retail management experience is essential.
• Ability to lead, inspire, and motivate others.
• Strong relationship building and stakeholder management skills.

Responsibilities

• Influence sales targets and ensure customer service excellence.
• Manage customer appointments and feedback.
• Support Store Manager in operational metrics and HR compliance.

Skills

Retail management experience

Coaching and leadership skills

Strong analytical skills

Stock management

Customer service excellence

Tools

Microsoft Office

Job description

Overview

At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can't do that without our specialist teams. This time, we're on the lookout for an Assistant Store Manager to work with Zoie and the Team in our Oxford Westgate store.

Responsibilities

The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You\'ll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager. Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT\'s service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach. Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.

Qualifications & Skills

What we are looking for: Our Tyrwhitteers are the drivers of change, so we\'re looking for hard working people with a pro-active approach to their work. Previous retail management experience; Proven ability to lead, inspire and motivate others to achieve and work to very high standards; Coaching and leadership skills; Highly commercial with strong analytical skills; Stock management and loss prevention experience; Knowledge of understanding systems with a good understanding of Microsoft Office; Strong relationship building skills and stakeholder/customer management.

Experience with store operations, customer service excellence, and engagement with HR, Health and Safety and compliance is valued.

Company & Culture

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we\'re looking for hard working people with a pro-active approach to their work. We also emphasise a professional and enjoyable store atmosphere with a solution-led approach and focus on our 3 BE\'s: BE the BOSS, BE the CUSTOMER and BE the BEST.

Benefits

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
• Uniform - retail colleagues are entitled to a uniform allowance refreshed every 6 months.
• Cycle to work scheme, relocation packages, and season ticket loans for London stores.
• Fun fund for parties, treats, social activities and team building events.
• The Tyrwhitt Academy for professional development, product knowledge and customer service training; apprenticeship qualifications open to store colleagues.

About Charles Tyrwhitt

That was over 3 decades ago and whilst Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap\'s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, where our teams that support our online presence in North America, Canada, Europe and Australia are based. We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We\'re taking a good hard look at our social and environmental impact, and always looking for ways to be better.