Assistant Store Manager

Giorgio Armani; Chester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading luxury fashion brand in Chester is seeking an Assistant Store Manager to oversee daily operations and lead the team to drive sales and customer satisfaction. You will be responsible for managing performance data, training staff, and ensuring operational excellence. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-focused orientation. This position offers a competitive salary and attractive employee benefits in a vibrant work environment.

Benefits

Competitive salary and bonus opportunities

Generous employee discount

Employee Assistance Program

Career development opportunities

Inclusive work environment

Qualifications

• Excellent leadership and team management skills.
• Strong sales and customer service orientation.
• Ability to work in a fast-paced environment.

Responsibilities

• Analyse sales data to improve store performance.
• Train and empower the store team.
• Ensure effective staff management and payroll communication.

Skills

Leadership and team management skills

Excellent communication skills

Organizational abilities

Customer relationship building

Data analysis

Job description

ARMANI OUTLET - CHESHIRE OAKS - ASSISTANT STORE MANAGER

About Us:

Join us at Armani Outlet Cheshire Oaks, where luxury meets affordability. Discover timeless pieces and modern staples for all, reflecting the impeccable craftsmanship and Italian design synonymous with the Armani brand.

Role Overview:

As the Assistant Store Manager, you will be instrumental in supporting the overall success of our outlet. Reporting directly to the Store Manager, you will play a pivotal role in day‑to‑day operations, leading by example to drive sales, provide exceptional customer service, and guide a team towards the store's profitability and growth.

With responsibility for overseeing the store in the absence of the Store Manager, your leadership will be key in maintaining a positive work environment that fosters teamwork and individual development.

If you are a passionate and driven individual with a flair for leadership and a dedication to excellence, we invite you to join our team at Armani Outlet, Cheshire Oaks. Apply now to be part of our journey towards success!

Responsibilities:

• Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to the Store Manager.
• Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales.
• Ensure all team payroll changes are communicated to HR.
• Support the Store Manager in effectively managing the staff rota to ensure floor coverage and smooth store operations.
• Assist the Store Manager in the completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.).
• Build and maintain relationships with customers and actively engage in building customer loyalty.
• Assist the Store Manager to effectively manage daily team briefings.
• Support Store Manager in team recruitment, onboarding, and training of new staff.
• Oversee the delivery of goods to ensure timely and efficient stock management.
• Support career growth by identifying potential paths and encouraging professional development while continuously reviewing team performance.
• Address employee concerns, conflicts, and issues with a supportive and empathetic approach.

Requirements

• Excellent leadership and team management skills, with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities with attention to detail.
• Knowledge of visual merchandising standards and inventory management.
• Ability to analyse data and make data‑driven decisions.
• Strong sales and customer service orientation, with the ability to build and maintain customer relationships.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Benefits

• Competitive salary and bonus opportunities.
• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) – providing access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.
• Vibrant and inclusive work environment that fosters creativity and personal growth.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.