Assistant Service Manager/Service Manager (PSCC)

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional healthcare organization in Harrogate is seeking an Assistant Service Manager/Service Manager to support operational management within the Planned and Surgical Care Directorate. This role involves leading projects, ensuring quality standards, and providing exceptional service to patients. Ideal candidates will have strong operational management skills and a passion for improving patient experience within a dynamic healthcare environment. This position offers opportunities for personal and professional development.

Benefits

Employee Assistance Programme

Staff Recognition Awards

Health and wellbeing initiatives

Qualifications

• Enthusiastic and highly motivated individual with operational management experience.
• Ability to contribute to strategic planning and lead projects.
• Experience in delivering high-quality patient care.

Responsibilities

• Ensure timely, efficient operational service management support.
• Lead projects to improve service delivery and patient experience.
• Meet all performance and quality targets.

Skills

Operational management skills

Leadership

Project management

Job description

Assistant Service Manager/Service Manager

Planned, Surgical and Children's Care

Within the Planned and Surgical Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community.

We are recruiting to a Service Manager post on a substantive basis. We will be recruiting at either a Band 7 or a Band 8a level dependent upon individual experience. This is a great development opportunity for someone who is interested in developing their operational management skills. We are seeking an enthusiastic and highly motivated individual to join our dynamic team. The successful candidate will work closely with both the General Manager and Operational Director in the operational management of key surgical services. This is a key leadership role where you will contribute to strategic planning, lead projects, and ensure targets are met within a fast-paced, patient-focused environment.

The Service Manager/Assistant Service Manager post is a key position within the Planned, Surgical and Children's Care Directorate, and will be responsible for providing day-to-day operational management and support.

Reporting into the General Manager and working closely with the triumvirate team, named Care Group Clinical Lead and Matron, you will ensure we deliver high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets.

Responsibilities

The Assistant Service Manager / Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Harrogate Hospital site. The key aims are:

• Provide timely, efficient and effective operational service management support for all specialities within the Care Group to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• To be a key member of Care Group triumvirate team, taking full responsibility for actions and for keeping other team members fully informed at all times.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

For further details / informal visits contact: Name: Claire Harding Job title: General Manager Email address: [e-mail]

Please see attached both job descriptions and person specifications for the Band 7 and Band 8a roles.