Assistant Restaurant Manager

THG; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A luxury hotel in Manchester is seeking an Assistant Restaurant Manager to enhance the Food and Beverage team's performance. The ideal candidate will lead by example, ensuring high service standards and guest satisfaction. You will manage daily operations, support training, and address guest needs effectively. With a focus on luxury service, previous experience in a similar environment is required. Benefits include exclusive discounts, annual leave increase, and continuous development opportunities.

Benefits

Exclusive room rates for family

20% off dining

Up to 50% off on THG brands

In-person or video GP consultations

Increasing annual leave with service

Complimentary meals during shifts

Pension scheme

Qualifications

• Minimum 1 year of leadership experience in Food and Beverage operations.
• 5 years of Luxury Hotel or high-level serving experience preferred.
• Flexibility to work different shift patterns including evenings and weekends.

Responsibilities

• Lead by example and deliver departmental standards.
• Support shift managers and supervise the Food and Beverage team.
• Ensure service standards are met and maintained.

Skills

Leadership experience

Exceptional attention to detail

Strong communication skills

Customer service management

Organizational skills

Education

WSET qualification

Job description

King Street Townhouse Hotel is seeking a dynamic Assistant Restaurant Manager to support leading our food and beverage team and to ensure a smooth running of the Food and Beverage department ensuring all guests receive the highest level of service standards at all times.

Responsibilities

• Lead by example and deliver on the departmental standard during AM and PM shifts
• Provide consistent support to shift managers to ensure team alignment with company standards.
• Supervise and schedule the Food and Beverage team.
• Be visible and approachable at all times for staff and guests.
• Coach and mentor team members, assist with training and new starter inductions.
• Attend operations meetings and weekly team meetings.
• Offer support to the Food and Beverage Manager.
• Maintain extensive knowledge of wine, cocktails, and seasonal menus.
• Take ownership to ensure service standards are met and maintained.
• Ensure customers' needs are anticipated and service objectives achieved
• Take and communicate food and beverage orders promptly and accurately.
• Ensure exceptional service delivery, handle guest complaints efficiently, and ensure guest satisfaction.

Qualifications & Experience

• Leadership experience of at least 1 year, previous and proven experience within Food and Beverage operations.
• 5 years of Luxury Hotel or high-level serving experience preferred.
• Must be flexible – available to work different shift patterns including evenings and weekends if required.
• Ability to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.
• Exceptional attention to detail and ability to think outside the box.
• Highly organized with the ability to prioritize workload effectively.
• Commitment to continuous learning and development.
• Strong communication skills and ability to lead and motivate a team.
• Confident in customer interactions and managing guest expectations.
• Positive ‘Can-Do’ attitude with a drive to exceed guest expectations.
• Excellent knowledge of wines, WSET qualification desirable.

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Benefits

• Exclusive room rates for you and your family.
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa.
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more).
• In-person or video GP consultations, discounted prescriptions, and physiotherapy.
• Increasing annual leave with service, plus your birthday off.
• Continuous learning and development opportunities.
• £250 bonus for referring a friend.
• Complimentary meals during shifts and provided uniforms.
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role.
• Access to in-house Wellbeing Program.
• Pension scheme for financial stability.