Assistant Restaurant & Bars Manager — Elevate Guest Experience

Manor Hotel Meriden; Meriden; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Free onsite parking

Gym membership

Discounted food & beverage

Discounted stays within the group

Job summary

The Manor Hotel Meriden is seeking an Assistant Restaurant & Bars Manager to lead guest-focused service across multiple outlets, ensuring consistent standards and a seamless guest experience. You will monitor beverage and food service, drive upselling, and work with the Restaurant & Bars Manager on operations, staffing, and budgets.

You will train staff, ensure excellent communication, and uphold brand standards while coordinating events and daily service.

Qualifications

• Experience in a hotel or restaurant operation, ideally in a 4-star environment.
• Ability to deliver excellent customer service and train others to follow suit.
• Smart and professional in appearance with a can-do attitude and strong communication skills.

Responsibilities

• Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
• Oversee multiple outlets ensuring service delivery and customer care at all times.
• Check and monitor that all beverage and food items are prepared and served to standards and within regulations; upsell where possible.
• Work with the Restaurant & Bars Manager to oversee operations including staffing, budgets, scheduling and holidays.
• Manage all restaurant and bar areas to ensure smooth running of breakfast, lunch, afternoon tea and dinner operations.
• Acquire full knowledge of the menu, tariff and wine lists and the hotel’s service policies.
• Monitor standards of work, practices, productivity and customer care of all staff in the department.
• Allocate jobs and stations and ensure tasks are completed before, during and after service.
• Deputise in the absence of the Restaurant & Bars Manager.
• Assist with greeting, seating and taking orders; help guests with menu and wine selections.
• Establish effective communication with staff and management; share pre-session briefings and feedback.
• Analyze key areas of improvement using KPI and performance targets.
• Assist with organizing and running special events (weddings/private dinners).
• Assist with staff training, inductions and development to encourage upselling.
• Support the implementation of new procedures and standards where applicable.

Skills

Guest care

Team leadership

Attention to detail

Communication skills

Upselling

Job description

The Manor Hotel Meriden is seeking an Assistant Restaurant & Bars Manager to lead guest-focused service across multiple outlets, ensuring consistent standards and a seamless guest experience. You will monitor beverage and food service, drive upselling, and work with the Restaurant & Bars Manager on operations, staffing, and budgets.

You will train staff, ensure excellent communication, and uphold brand standards while coordinating events and daily service.