Assistant Restaurant & Bar Manager: Lead Guest Experiences

St Ermin'S Operating Uk Limited; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Salary + service charge

Staff dining

Private healthcare

Financial wellbeing

Discounts

Marriott discounts

Learning & progression

Culture: Fun/Love/Energy

Job summary

St Ermin's Hotel in London is seeking an experienced Assistant Restaurant & Bar Manager to help lead our Restaurant, Bar and Tea Lounge teams, delivering memorable guest experiences.

Working closely with the Food & Beverage leadership team, you'll develop colleagues, maintain service standards and ensure guests enjoy a warm, professional and personalised experience.

This role offers opportunities to grow within a globally recognised hospitality brand.

Qualifications

• Previous Food & Beverage supervisory or management experience.
• Passion for delivering exceptional guest experiences.
• Strong leadership and people development skills.
• Excellent communication and organisational abilities.
• Hands-on approach in a fast-paced environment.

Responsibilities

• Leading, coaching and motivating the Food & Beverage team to deliver outstanding service.
• Supporting the day-to-day operations across our Restaurant, Bar and Tea Lounge.
• Ensuring guests receive a warm, professional and personalised experience.
• Monitoring service quality and maintaining the highest operational standards.
• Training team members on menu knowledge, ingredients and service excellence.
• Ensuring colleagues understand allergen information and food safety requirements.
• Maintaining compliance with health, safety, hygiene and food storage regulations.
• Supporting recruitment, training and development initiatives within the department.
• Handling guest feedback professionally and turning challenges into positive outcomes.
• Creating a positive and engaged team culture where people can thrive.

Skills

Leadership

Guest experience

Communication

Organisational skills

Calm under pressure

Food safety & allergens

Job description

St Ermin's Hotel in London is seeking an experienced Assistant Restaurant & Bar Manager to help lead our Restaurant, Bar and Tea Lounge teams, delivering memorable guest experiences.

Working closely with the Food & Beverage leadership team, you'll develop colleagues, maintain service standards and ensure guests enjoy a warm, professional and personalised experience.

This role offers opportunities to grow within a globally recognised hospitality brand.