Meetings & Events Maestro – Guest Service & Upsell

Manor Hotel Meriden; Meriden; À distance; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Competitive room rates nationwide

Career development & internal training

Résumé du poste

Manor Hotel Meriden is seeking a Meeting & Events Assistant to deliver exceptional customer service within the Meetings & Events team. You will help maximise sales opportunities, support event set-up, and ensure all rooms and services align with brand standards.

A strong, positive attitude and product knowledge will be essential to delight guests and drive revenue. You will work closely with colleagues to ensure smooth operations and a memorable experience for every event, with attention to

Qualifications

• Exceptional customer service skills evidenced by guest interactions.
• Professional attitude with knowledge of hotel products and services.
• Ability to upsell and maximise sales opportunities.

Responsabilités

• Anticipate guests' needs and respond promptly with solutions.
• Serve food and drinks in a timely and friendly manner.
• Ensure service aligns with brand standards and department responsibilities.
• Be familiar with meeting and events room setups and mise-en-place before, during, and after service.
• Prepare function rooms per customer requirements and hotel standards.
• Maintain event spaces to show-round standards.
• Acquire knowledge of event details, menus, and wine lists.
• Collect and serve refreshments according to established procedures.
• Communicate effectively within the team to ensure guests leave satisfied.

Connaissances

Customer service

Upselling

Teamwork

Description du poste

Manor Hotel Meriden is seeking a Meeting & Events Assistant to deliver exceptional customer service within the Meetings & Events team. You will help maximise sales opportunities, support event set-up, and ensure all rooms and services align with brand standards.

A strong, positive attitude and product knowledge will be essential to delight guests and drive revenue. You will work closely with colleagues to ensure smooth operations and a memorable experience for every event, with attention to