Assistant Restaurant & Bars Manager

Manor Hotel Meriden; Meriden; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Free onsite parking

Gym membership

Discounted food & beverage

Discounted stays within the group

Job summary

The Manor Hotel Meriden is seeking an Assistant Restaurant & Bars Manager to lead guest-focused service across multiple outlets, ensuring consistent standards and a seamless guest experience. You will monitor beverage and food service, drive upselling, and work with the Restaurant & Bars Manager on operations, staffing, and budgets.

You will train staff, ensure excellent communication, and uphold brand standards while coordinating events and daily service.

Qualifications

• Experience in a hotel or restaurant operation, ideally in a 4-star environment.
• Ability to deliver excellent customer service and train others to follow suit.
• Smart and professional in appearance with a can-do attitude and strong communication skills.

Responsibilities

• Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
• Oversee multiple outlets ensuring service delivery and customer care at all times.
• Check and monitor that all beverage and food items are prepared and served to standards and within regulations; upsell where possible.
• Work with the Restaurant & Bars Manager to oversee operations including staffing, budgets, scheduling and holidays.
• Manage all restaurant and bar areas to ensure smooth running of breakfast, lunch, afternoon tea and dinner operations.
• Acquire full knowledge of the menu, tariff and wine lists and the hotel’s service policies.
• Monitor standards of work, practices, productivity and customer care of all staff in the department.
• Allocate jobs and stations and ensure tasks are completed before, during and after service.
• Deputise in the absence of the Restaurant & Bars Manager.
• Assist with greeting, seating and taking orders; help guests with menu and wine selections.
• Establish effective communication with staff and management; share pre-session briefings and feedback.
• Analyze key areas of improvement using KPI and performance targets.
• Assist with organizing and running special events (weddings/private dinners).
• Assist with staff training, inductions and development to encourage upselling.
• Support the implementation of new procedures and standards where applicable.

Skills

Guest care

Team leadership

Attention to detail

Communication skills

Upselling

Job description

The Manor Hotelis a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

Marco'srestaurants are all about the experience; the buzz; the uniqueatmosphere and the enjoyment of being out with friends and family in gorgeous, lively surroundings.

We have an exciting opportunity for an Assistant Restaurant & Bars Manager to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

Key responsibilities for the Assistant Restaurant & Bars Manager are;

• Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
• Oversee multiple outlets ensuring that service delivery and customer care to both hotel and external guests is maintained at all times.
• Check and monitor that all beverage and food items are prepared and served according to company standards and within statutory regulations. Promote additional sales/up selling whenever possible but always within the social responsibilities of the licensee.
• Work alongside the Restaurant & Bars Manager to oversee all operations of the restaurant and bars including, staffing, sales, employee rotas, departmental budgets, wage control, scheduling and holidays.
• Manage all restaurant and bar areas, ensuring the smooth running of breakfast, lunch, afternoon tea and dinner operations.
• Acquire a full working knowledge of the menu, tariff and wine lists together with a full knowledge of the hotel’s food and beverage service policies and procedures.
• Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department.
• Allocate jobs and 'stations' checking that tasks have been completed before, during and after service periods.
• Deputise in the absence of the Restaurant & Bars Manager.
• Assist with greeting, seating and order taking. Help guests with menu item selection and wine requirements; always anticipating their needs.
• Establish and maintain effective communication with staff (e.g. pre-session team briefings) and senior management/colleagues.
• Analyse key areas of improvement by utilising KPI’s and other performance targets.
• Help with organising and running of special events. (e.g. weddings/ private dinners).
• Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development to encourage them to upsell where possible.
• Support the implementation of new procedures, practices and standards where applicable.

The Ideal Candidate Will:

• Have experience of working within a hotel or restaurant operation, ideally in a 4 star environment
• Be able to deliver excellent customer service at all times and train others to follow a similar example
• Be smart and professional in appearance with a "can do" attitude and excellent communication skills

The Essential Skills:

• Has a passion and commitment to quality and customer service
• Well organised and structured in your approach
• The ability to work in an environment that demands excellence, time and energy