Guest-Focused Meetings & Events Assistant

Manor Hotel Meriden; Exhall; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Competitive room rates

Career development

Résumé du poste

Manor Hotel Meriden is seeking a Meeting & Events Assistant who brings talent and passion to deliver exceptional customer service, ensuring standards and specifications are met for every event. Within the Meeting & Events team you will help maximise sales opportunities and support high-quality service to guests.

You will be fully conversant with meeting and events room setup, mise-en-place, and ensure function rooms are prepared to customer requirements, contributing to a memorable guest

Qualifications

• Excellent customer service and a positive, can-do attitude.
• Ability to anticipate guests’ needs and provide timely solutions.
• Experience in food and beverage service and mise-en-place.
• Knowledge of meeting and events room setup and brand standards.

Responsabilités

• Anticipate guest's needs, respond promptly, and create solutions to issues.
• Serve food and drinks, ensuring requests are answered promptly and courteously.
• Understand responsibilities and ensure everything runs in line with brand specification.
• Be fully conversant with the setup of meeting and events rooms and perform mise-en-place before, during, and after service.
• Ensure function rooms are prepared to customer requirements and maintained to show-round standards.
• Know the event/menu details and assist with room setup and wine lists.
• Collect and serve refreshments according to procedures and standards.
• Communicate and work effectively within a team to leave guests keen to return.
• Service meeting and event rooms to the required standards.

Connaissances

Guest service

Upselling

Teamwork

Food & beverage service

Outils

POS system

Description du poste

Manor Hotel Meriden is seeking a Meeting & Events Assistant who brings talent and passion to deliver exceptional customer service, ensuring standards and specifications are met for every event. Within the Meeting & Events team you will help maximise sales opportunities and support high-quality service to guests.

You will be fully conversant with meeting and events room setup, mise-en-place, and ensure function rooms are prepared to customer requirements, contributing to a memorable guest