Bar Operative: Guest Excellence & Upsell Pro

Manor Hotel Meriden; Meriden; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Free gym and golf club membership

Discounted food & beverage

Discounted stays within the group

Job summary

Manor Hotel Meriden is seeking a Bars Operative to deliver outstanding hospitality and guest service. You will play a key role in a warm, personable team, bringing a can-do attitude and a passion for exceeding guest expectations.

You will be responsible for preparing the bar, taking orders, serving drinks and food, handling cash, upselling, and ensuring cleanliness and stock accuracy. Onsite parking, gym and golf club access, and restaurant discounts are included.

Qualifications

• Experience in a similar hospitality environment delivering guest service.
• Attention to detail with a passion for consistent standards.
• Warm, personable, can-do team player.

Responsibilities

• Provide high levels of guest care and service to all guests.
• Prepare bar area and dispensing equipment before service.
• Develop product knowledge and pricing.
• Prepare drinks according to recipes and measuring systems.
• Take orders, dispense drinks, serve at bar and tables, handle cash.
• Collect, wash and maintain glassware during service.
• Serve bar foods and sundry items as required.
• Carry out bar closing procedures.
• Understand bar food menu and beverage stock lists.
• Upsell additional menu items to increase revenue.
• Maintain a no empty glasses/no empty tables culture.
• Process all payment methods and count takings at shift end.
• Follow Alcohol Licensing regulations.
• Carry out tasks from the cleaning rota to required standards.
• Assist guests with hospitality and social skills.

Job description

Manor Hotel Meriden is seeking a Bars Operative to deliver outstanding hospitality and guest service. You will play a key role in a warm, personable team, bringing a can-do attitude and a passion for exceeding guest expectations.

You will be responsible for preparing the bar, taking orders, serving drinks and food, handling cash, upselling, and ensuring cleanliness and stock accuracy. Onsite parking, gym and golf club access, and restaurant discounts are included.