Assistant Residence Manager – Guest Experience & Ops

Citadines Trafalgar Square London; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Perkbox membership

Employee Assistance Programme

Health Plan Scheme

Staff rate at european properties

Relocation accommodation possible

Job summary

Citadines Trafalgar Square London seeks an experienced Assistant Residence Manager to support the smooth day-to-day operations of our 187-room serviced apartment property. Reporting to the Residence Manager, you will be their number two, covering Front Office, Housekeeping and Maintenance, ensuring guest focus and compliance.

You will work with key stakeholders to drive occupancy, achieve target rates, and maintain service standards while leading by example and promoting a proactive,

Qualifications

• Hospitality management background required or equivalent.
• Minimum 3 years as Head of Department.
• Strong communication and leadership skills.
• Knowledge of Property Management Systems.

Responsibilities

• Live the Citadines brand, motivate and lead the team.
• Ensure compliance in service standards, financials, and property maintenance.
• Support and actively contribute toward guest feedback management.
• Collaborate with Revenue, Sales, Finance, HR, Reservations to drive occupancy, rate, service standards and financial compliance.
• Encourage innovation and enhance guest experience among the team.
• Lead the operations team across all areas and work various shifts.

Skills

Leadership

Communication

Hospitality management

Education

Hospitality Management background

Tools

Property Management Systems

Job description

Citadines Trafalgar Square London seeks an experienced Assistant Residence Manager to support the smooth day-to-day operations of our 187-room serviced apartment property. Reporting to the Residence Manager, you will be their number two, covering Front Office, Housekeeping and Maintenance, ensuring guest focus and compliance.

You will work with key stakeholders to drive occupancy, achieve target rates, and maintain service standards while leading by example and promoting a proactive,