Night Receptionist

Hospitaliti; Greater London; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

Citadines Trafalgar Square London is hiring a confident Night Receptionist to join our Front Office Team. Our property operates 24/7, with night shifts from 11pm to 7:30am.

You will report to the Front Office Manager and help deliver memorable experiences to guests visiting London. As Night Receptionist, you will greet guests, manage arrivals and departures, check reservations and payments, and ensure accurate end-of-day handovers.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsabilités

• Greet guests warmly and manage departures, personalizing experiences.
• Manage night operations: check arrivals/departures, reservations, missing bookings, payments, and rate discrepancies.
• Take initiative in accommodating guests’ needs in a resourceful manner.
• Proactively develop administrative tasks, procedures, processes and standards and ensure correct practice.
• Ensure End of Day reports and night auditing sheets are completed with proper handovers to relevant parties/shifts.

Connaissances

Guest engagement

English proficiency

Communication

Organization

IT systems

Multitasking

Description du poste

Night Receptionist

Citadines Trafalgar Square London is hiring through Hosco in London.Citadines Trafalgar Square London is seeking a confident Night Receptionistto become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am. You will report to the Front Office Manager, supporting towardsproviding our guests with memorable experiencesof the city.

As Night Receptionist, you will be responsible for:

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Being pro‑active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

To be successful in the role of Night Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.Trading as: Citadines by The Ascott Limited Required skills: Communication, Time Management, Customer Focus, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Problemm Solving, Team WorkExperience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Citadines Trafalgar Square London.