Assistant Residence Manager

Citadines Trafalgar Square London; Greater London; Sur place; GBP 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Perkbox membership

Employee Assistance Programme

Health Plan Scheme

Staff rate at european properties

Relocation accommodation possible

Résumé du poste

Citadines Trafalgar Square London seeks an experienced Assistant Residence Manager to support the smooth day-to-day operations of our 187-room serviced apartment property. Reporting to the Residence Manager, you will be their number two, covering Front Office, Housekeeping and Maintenance, ensuring guest focus and compliance.

You will work with key stakeholders to drive occupancy, achieve target rates, and maintain service standards while leading by example and promoting a proactive,

Qualifications

• Hospitality management background required or equivalent.
• Minimum 3 years as Head of Department.
• Strong communication and leadership skills.
• Knowledge of Property Management Systems.

Responsabilités

• Live the Citadines brand, motivate and lead the team.
• Ensure compliance in service standards, financials, and property maintenance.
• Support and actively contribute toward guest feedback management.
• Collaborate with Revenue, Sales, Finance, HR, Reservations to drive occupancy, rate, service standards and financial compliance.
• Encourage innovation and enhance guest experience among the team.
• Lead the operations team across all areas and work various shifts.

Connaissances

Leadership

Communication

Hospitality management

Formation

Hospitality Management background

Outils

Property Management Systems

Description du poste

Citadines is seeking a motivated and experienced Assistant Residence Manager to become part of our team in our centrally located property Citadines Trafalgar Square London, supporting with the smooth running of the day to day operations with our 187 room sserviced apartment property.

Reporting to the Residence Manager, you will be their number two in the property, covering Front Office, Housekeeping and Maintenance functions, ensuring cohesion with departments, guest focus remains a priority along with compliance and process efficiency.

Our team are on and to bring the city to you, activating the infinate possibilities available at the doorstep.

AnAssistant Residence Managerwill be responsible for:

• Living the Citadines brand, motivating andleading the team
• Ensuring compliance in key focus areas(service standards, financial, property maintenance)
• Support and actively contribute towardsguest feedback management
• Working with key stakeholders in thebusiness (Revenue, Sales, Finance, HR, Reservations) with the aim of theproperty achieving occupancy, desired rate, service standards andfinancial compliance
• Encouraging innovation and enhancing theguest experience amongst the team
• Leading your team in operations, getting involved inall areas of the business, working various shifts throughout the week

To be successful in the role of Assistant Residence Manager, we require:

• Hospitality Management background (desired)
• Experience of a minimum of 3 years as HOD necessary
• Effective communication and leadership skills
• Knowledge of Property Management Systems

Here at Citadines, we promote an Enterprisingand Winning Mindset. Previous experience in a similar role is essential; however,we are looking for candidates who have the right attitude to learn, good problem-solvingskills and the ability to apply these to the job role.

Working with us provides the following benefits to you:

• Genuine career opportunities within ourbusiness
• Valuable on the job training, along withaccess to our digital online learning platform and numerous other learning anddevelopment opportunities
• 30 days annual leave a year (including bank holidays)
• A PERKBOX subscription with benefits, retaildiscounts and savings available from your first day
• Employee Assistance Programme
• Health Plan Scheme
• Once you pass your probation, a special staffrate when staying in our European properties
• (If relocating) 30 days of relocationaccommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Compensation: Competitive salary