Night Receptionist

Citadines Trafalgar Square London; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX

Employee assistance programme

Refer a Friend bonus

Staff rates

Staff incentives

Relocation housing

Job summary

Citadines Trafalgar Square London is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7, with night shifts from 11pm to 7:30am.

You will report to the Front Office Manager, supporting memorable experiences for our guests in the city. As Night Receptionist, you will be responsible for welcoming guests, managing arrivals and departures, and ensuring accurate end-of-day handovers.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Offering a warm welcome and departure experience to our guests, managing expectations by personalising their needs and plans.
• Managing night operations by checking arrivals, departures, reservations, missing bookings, payments and any rate discrepancies.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
• Ensuring End of Day reports and night auditing sheets are completed to the required standard and providing full handovers to all shifts.

Skills

Guest engagement

Guest experience

IT systems literacy

Communication & organisation

English proficiency

Tools

IT systems

Job description

Citadines Trafalgar Square London is seeking a confident Night Receptionistto become partof our Front Office Team. Our properties operate 24/7. Nightshifts are 11pm to 7.30am.

You will report to the Front Office Manager, supportingtowardsproviding our guests with memorable experiencesof the city.

As Night Receptionist, you will be responsible for:

• Offering a warm welcome and departure experienceto our guests, managing expectations by constantly seeking opportunities topersonalise their needs, travel purposes, plans, etc
• Managing night operations by checking arrivalsand departures reservations, missing bookings, payments, and any ratediscrepancies
• Taking initiative in accommodating thecustomers’ needs in a resourceful manner
• Being pro-active in the learning and developmentof administrative tasks, procedures, processes and standards and ensure correctpractice
• Ensuring that End of Day reports and nightauditing sheets are completed to the required standard and take responsibilityin providing full handovers to all relevant parties/shifts.

To be successful in the role of Night Receptionist, werequire:

• Excellentguest engagement skills
• Abilityto bring the guest experience to life throughout the hotel
• Willingnessto learn and work with IT systems quickly
• Abilityto communicate and organise yourself in line with different guestexpectations
• Agood command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a NightReceptionist. We focus on your professional and personal development, andwe offer:

• Genuine career opportunities within ourbusiness
• Valuable on the job training, along withaccess to our digital online learning platform and numerous other learning anddevelopment opportunities
• A travel allowance for every day you work tocontribute to your commuting cost
• A PERKBOX subscription with benefits, retaildiscounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony andcompany team parties
• Once you pass your probation, a special staffrate when staying in our European properties
• Staff incentives when you and your teamperform
• (If relocating) 30 days of relocationaccommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, andinclusion, welcoming applicants of all backgrounds to create a supportive andthriving workplace where everyone can contribute their uniqueperspectives.

A trusted hospitality company, Ascott’s presence extendsacross Asia Pacific, Central Asia, Europe, the Middle East, Africa, and theUSA. Its diversified accommodation offerings span servicedresidences,colivingproperties,hotelsand independentsenior living apartments. Ascott's award-winning hospitality brandsincludeAscott,Citadines,lyf,Oakwood,Somerset,TheCrest Collection,The UnlimitedCollection,Fox,Harris,POP!,Preference,Quest,VertuandYello.Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoyexclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited