Assistant Pension Operations Team Manager

www.sammons.co.uk; Greater London; Hybrid; GBP 45,000 - 57,000; Full time

Job summary

A financial services provider in London is looking for an Assistant Pension Operations Team Manager to support the Head of Pensions in managing operations and leading the in-house team. This role requires at least 3 years of pensions experience, strong team management capabilities, and excellent communication skills. The position is hybrid, requiring 1-2 days in the London office each week. The candidate should be knowledgeable in public sector pensions and capable of managing stakeholder relationships effectively.

Qualifications

• Minimum 3 years of experience in pensions management.
• Experience managing a small team independently.
• Strong communication skills, both verbal and written.

Responsibilities

• Support the Head of Pensions in managing operations.
• Lead and develop the in-house pensions operations team.
• Manage relationships with third-party administrators.

Skills

Pensions management

Team management

Communication

Stakeholder engagement

IT skills (Microsoft Office)

Complaint handling

Tools

Pension administration software

Job description

Assistant Pension Operations Team Manager

London | £45,000 - £57,000 per annum | Posted yesterday

• Job Title: Assistant Pension Operations Team Manager
• Contract Type: Permanent
• Location: London
• Job Base: Hybrid
• Reference: V-81044
• Contact Phone: [phone]
• Job Published: 04/12/2025 13:35

Job Description

Help to support the Head of Pensions with the management of pensions operations. Ensure that all pensions operations, dissatisfactions, and complaints are dealt with efficiently to support in leading and managing the team to ensure member, employer and stakeholder queries are dealt with efficiently.

Hybrid - 1 or 2 days in London office per week

About the role

• To support the Head of Pensions with any project tasks, actions and documents and ensure these are managed effectively.
• To lead on developing and training the in-house pensions operations team to enable them to respond to queries efficiently and to the required high standard and ensure they are technically informed.
• You will have some technical knowledge of the Public sector pensions (ideally LGPS and TPS), HMRC legislation.
• To help the Head of Pensions with the relationship management of the third-party administrator.
• You will have supervisory skills and experience and the ability to engage and inspire members of your team, be well organised, adept at managing a workload to multiple deadlines, with the ability to instinctively lead and coordinate a diverse range of activities and implementing solutions.

About you

• Experience of working in pensions for a minimum of 3 years.
• Experience of managing a small team independently.
• Experience of managing the performance management process.
• Experience in identifying and implementing changes to processes and practices.
• LGPS and TPS pension administration experience.
• To be experienced and skilled at responding to complaints and levels of dissatisfaction.
• Proven ability as a strong and effective communicator at all levels, both verbally and in written form, independently.
• Builds and maintains working relationships with key stakeholders at all levels.
• The ability to work collaboratively with the in-house pension team, Head of Pensions, and stakeholders.
• Proactive management of pension team workloads; be organised to ensure that work is processed efficiently and effectively, and to prioritise accordingly with minimal supervision to tight deadlines.
• Proven experience of implementing supporting on key projects in a fast‑paced environment.
• Good understanding of DB pensions.
• Confident IT skills in using Microsoft Office applications, particularly Word, Excel; and some working knowledge of pension administration software.

Please quote reference 81044.