Assistant Manager - The British Queen, Locksbottom

Heartwood Inns; Orpington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant hospitality group is seeking an Assistant Manager for The British Queen in Orpington. The role requires 2-3 years of experience in a similar position with a focus on customer service and leadership. Key responsibilities include running service operations, delivering team training, and ensuring guest satisfaction. With attractive bonuses and a commitment to employee development, this opportunity is ideal for passionate individuals looking to advance in the hospitality industry.

Benefits

Bespoke training and development

Enhanced Maternity & Paternity leave

50% off food at Heartwood Inns

Referral Bonus up to 1,500

Discounts on retailers and experiences

Qualifications

• 2-3 years experience as an Assistant Manager, preferably in branded operations.
• Ability to support the General Manager with admin and financial tasks.

Responsibilities

• Run different aspects of hospitality, including bar and reception.
• Deliver training and support to team members.
• Care for guests and enhance their experience.

Skills

Passionate and vibrant personality

Experience in fresh food restaurant

Leadership skills

Confident in running service

Job description

Assistant Manager - The British Queen, Locksbottom

Assistant Manager

On Target Earnings 15.50 - 16

(Including TRONC base rate 12.82 plus service charge approx 3 - 3.50 ph)

This role in a minimum of 30 hours per week up to a maximum 48 hours

At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as an Assistant Manager

We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home.

From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer

• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to 1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members
• Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manager with admin, staffing, financial aspects of running a site

Heartwood Collection is a multi-award-winning hospitality group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand / Concept at the Publican Awards 2025

At Heartwood Collection, we're excited about the future.

With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us.

We're committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that's warm, genuine, and full of life.

On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

Please note, we cannot take applications from overseas or that require sponsorship