Assistant Manager, Store Ops & People Leader

Starbucks EMEA; Stone; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Starbucks Global Academy access

30% partner discounts

Job summary

Starbucks EMEA is seeking an assistant manager to lead a dynamic store team, drive exceptional customer experiences, and deliver strong commercial results. You will own operational standards, partner engagement and KPI performance while supporting the brand’s growth in a fast-paced retail environment.

You will mentor colleagues, manage shift coverage, and translate data into practical actions. The role emphasizes leadership development, training, and collaboration with the store leadership team

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Strong customer focus and ability to translate metrics into actions.
• Growth mindset and leadership development orientation.

Responsibilities

• Lead shifts delivering commercial results and world-class customer experience.
• Own KPI areas: labour, waste, and sales performance.
• Ensure shift deployment meets planned roles and routines.
• Coach partners and deliver feedback to drive performance.
• Lead store initiatives and product launches at store level.
• Maintain compliance with health, food safety and security standards.

Skills

Team leadership

Customer service

Retail operations

Performance metrics

Tools

POS systems

Excel

Job description

Starbucks EMEA is seeking an assistant manager to lead a dynamic store team, drive exceptional customer experiences, and deliver strong commercial results. You will own operational standards, partner engagement and KPI performance while supporting the brand’s growth in a fast-paced retail environment.

You will mentor colleagues, manage shift coverage, and translate data into practical actions. The role emphasizes leadership development, training, and collaboration with the store leadership team