Store Assistant Manager: Customer Experience & Growth Leader

Starbucks EMEA; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Training & Global Academy

Free weekly coffee

Partner discount 30%

Perks at Work discounts

Life assurance

Interest-free loan

Employee assistance program

Long-service rewards

Career progression

Job summary

Starbucks EMEA is seeking an Assistant Manager to lead shifts, drive sales performance, and deliver world‑class customer service at store level. You will empower partners, coach performance, deploy shifts, and use data to improve outcomes while upholding brand standards and safety policies. This role offers training, strong career progression, and a collaborative, inclusive team environment.

Qualifications

• Experience leading a team in fast-paced, customer-focused retail or hospitality environments.
• Commercial acumen to translate metrics into action.
• Strong people management and operational leadership; growth mindset and appetite for career advancement.

Responsibilities

• Lead shifts, focusing on sales performance and world‑class customer service, and ensure each partner is prepared for success.
• Own key performance indicators including labour efficiency, waste reduction, and sales.
• Deploy shifts to meet planned roles and routines, adjusting resources to optimise experience.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements in‑shift and afterward.
• Serve as the store’s duty manager when scheduled, making all operational and partner decisions.
• Maintain brand and operational standards, consistently meeting or exceeding expectations.
• Use financial and operational data to make data‑driven decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Ensure compliance with health, safety and security standards.

Skills

Team leadership

Retail/hospitality

Commercial acumen

People management

Data-driven decisions

Job description

Starbucks EMEA is seeking an Assistant Manager to lead shifts, drive sales performance, and deliver world‑class customer service at store level. You will empower partners, coach performance, deploy shifts, and use data to improve outcomes while upholding brand standards and safety policies. This role offers training, strong career progression, and a collaborative, inclusive team environment.