Assistant Manager — Lead Teams, Drive Guest Experience

Starbucks EMEA; Winnersh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Starbucks Global Academy access

30% partner discount on food/beverages

Life assurance

Employee Assistance Programme

Job summary

Starbucks EMEA in Winnersh is seeking an Assistant Manager with proven leadership in fast-paced retail or hospitality. You will lead shifts, drive commercial results, coach partners and uphold health and safety standards, delivering outstanding customer experiences across busy stores.

You’ll manage KPIs, schedules and operational priorities, while championing the Starbucks voice and brand. This role offers growth opportunities within store leadership and comprehensive training.

Qualifications

• Experience leading a team in fast-paced retail or hospitality.
• Strong focus on customer experience and KPIs.

Responsibilities

• Lead shifts with a focus on commercial results and customer experience.
• Manage KPIs including labour efficiency and sales performance.
• Ensure shift deployment meets planned roles and routines.
• Coach partners and provide feedback.
• Uphold brand, health, safety and security standards.

Skills

Leadership

Team management

Customer experience

Retail/hospitality knowledge

Education

Experience in retail/hospitality leadership roles

Tools

POS systems

Job description

Starbucks EMEA in Winnersh is seeking an Assistant Manager with proven leadership in fast-paced retail or hospitality. You will lead shifts, drive commercial results, coach partners and uphold health and safety standards, delivering outstanding customer experiences across busy stores.

You’ll manage KPIs, schedules and operational priorities, while championing the Starbucks voice and brand. This role offers growth opportunities within store leadership and comprehensive training.