Assistant Manager: Lead Teams & Customer Experience

Starbucks EMEA; Eling; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Training & Starbucks Global Academy

Free coffee weekly

Partner discounts 30%

Life assurance

Home Sweet Loan

Employee Assistance Programme

Recognition schemes

Career growth

Job summary

Starbucks EMEA is seeking an Assistant Manager in the United Kingdom to lead a busy store, owning daily operations, partner engagement and customer experience. You will drive commercial results, manage shifts, and ensure brand standards are upheld.

You’ll translate store metrics into actionable improvements, mentor team members, and collaborate with store leadership to deliver outstanding service and growth.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Ability to translate metrics into action and drive commercial results.
• Strong communication and coaching skills for partner development.

Responsibilities

• Lead shifts to deliver exceptional customer experience and commercial results.
• Monitor KPIs such as labour, waste, and sales; adjust plans accordingly.
• Coach and develop partners; maintain brand standards and safety.

Skills

Team leadership

Customer service

Sales & KPI focus

People development

Job description

Starbucks EMEA is seeking an Assistant Manager in the United Kingdom to lead a busy store, owning daily operations, partner engagement and customer experience. You will drive commercial results, manage shifts, and ensure brand standards are upheld.

You’ll translate store metrics into actionable improvements, mentor team members, and collaborate with store leadership to deliver outstanding service and growth.